> General purchase conditions

General terms and conditions

All purchases carried out in www.vengaven.com, owned by Chic Dreams SL, are considered sales distance according to the Spanish legislation and are subject to the General conditions of purchase set forth in this document. He asked of the customer assumes the acceptance of them present conditions General of sale in its totality.

Chic Dreams SL, has been registered in the mercantile registry of Madrid in the Tome 30023, folio 123, inscription 1, sheet M-540372 and It has its registered office in calle Toledo 60, Local 10, 28005 Madrid. Your tax ID number is the B86492048 and your contact email is: info@vengaven.com 



1 prices

All the exposed prices have VAT included to the current general rate (currently 21%), and are valid for all purchases involved individuals and legal residents in the Spain and also abroad.

Chic Dreams reserves the right to modify its prices at any time, but the products with the current price during the registration of the order will be billed.

 

2 stocks

The visible items on the site are only available while stocks last.

If you have paid an order with an item not available, www.vengaven.com undertakes to reimburse to the customer in the shortest possible time, setting a maximum of 3 business days.

Vengaven.com undertakes to inform the customer by e-mail in the event that you have requested an item not available.

The company reserves the right not to accept orders of three pairs of shoes. The Company undertakes in case not to accept an order to return the money paid by the customer within a period of no more than 3 working days. Vengaven.com undertakes to inform the customer by e-mail in the event that an order is not accepted.

 

3. Presentation of products

The products offered for sale are described and are presented with the best possible accuracy under natural technical limitations.

The use of cookies is necessary for the use of our web site. Cookies are used in order to improve the user experience, if you want your browser can conigurar to be notified on screenthe reception of cookies and to prevent the installation of cookies on your hard drive. Please, consult the instructions and manuals of your browser for further information.

4. systems of payment

You can make the payment through purchases: credit or debit card or Paypal. We also accept cash on delivery only in Spanish terrotorio.

Accept all financial debit cards and fewer Diners and American Express (AMEX) credit.

The form of payment by credit card does not imply an extra charge to the customer. The service on delivery which costs € 2.95, non-refundable if returned, as well as the payment by Paypal which entails a cost of €1.95 not refundable. 

We remind you that these data will be strictly confidential and will be used exclusively for the processing of the payment. Operations will be carried out through SERMEPA (means of payment services) service through Internet which guarantees the confidentiality of the data provided by our customers.

To ensure the security of payment, the vengaven.com site uses secure of the CaixaBank bank payments service. This service incorporates the standard of SSL security. Sensitive data (the number of the bank card of 16 digits, the date of expiration, the CSV code) is transmitted directly form encrypted to the server of the Bank, without registering on the www.vengaven.com server.

The amount of the order more shipping charges are loaded into the card account at the time of purchase.

www.vengaven.com reserves the right to refuse to carry out a delivery or to process the order from a customer who has not had paid totally or partially a previous order or with which there is a dispute of active payment.

Credit card fraud is a crime, and Chic Dreams SL will exercise a judicial action against anyone who carries out a fraudulent transaction in our store online.

 

5. delivery and shipping costs

Vengaven.com is committed to ship the order within a maximum of 2/3 working days. Likewise, will send by an agency of transport of confidence them items orders, under a plan of delivery of 24 / 72 hours working, in the field peninsular. For information, shipments to the Balearic Islands typically take two to four days longer.

We are not shipping to the Canary Islands, Ceuta or Melilla. 

For international shipments, delivery time depends on the destination. Shipping costs will be those set forth in the corresponding section

Any customs fee shall be borne by the buyer. Chic Dreams SL is not responsible for the costs for processing of customs or payment of taxes, may be incurred by the buyer..

The delivery of the goods will take place at the address designated by the purchaser. In the absence of the recipient, at the time of delivery, the transport agency arrange a new delivery.

Have in www.vengaven.com of articles whose deadlines of delivery not is correspond with them conditions General, but for these items will be specified correctly in your tab them deadlines of delivery for them themselves. These deadlines are a means, and therefore an estimation. Therefore, it is possible that they vary for logistical reasons or force majeure.

If for some reason we could not meet the estimated delivery date, you we will inform you of this fact and give you the option of go ahead with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.

 

6. warranty and returns of items

Conditions of warranty.

Repair and replacement shall comply with the following rules:

They will be free to the consumer and user. This warranty shall include expenses for remedying the lack of conformity of the product with the contract, especially shipping costs, as well as labor-related costs and materials. Consumer and user shall inform the seller of the lack of conformity within two months since he had knowledge of it. In case of defective product, we will proceed as appropriate to the repair, replacement, price reduction or termination of the agreement. Seller responsible for failures of conformity which appear within a period of two years from delivery.

Conditions of her return.

Costs of the exercise of the right of withdrawal. Return of items.

If you are not satisfied with your order you have a period of 60 calendar days from the date of receipt to execute the right of refund.

The consumer will be in charge of the cost of the return of the item. 

The document of withdrawal It is sent to the customer via email so you can print it and attach it to the return.

Once received the goods in our warehouse, subject to verification, will be the reinstatement of its amount through the same means of payment chosen at purchase.

Will they be credited: the amount of the item and shipping costs paid for the initial delivery.

It is not refunded el importe del empaquetado para regalo ni el coste por el envío contrarrembolso.

The payment of purchases IChas cash on delivery will be made by bank transfer to the account indicated by the client.

If the return is made by Tara o defecto del artículo (como se indica en “Condiciones Generales de Compra”), se deberá contactar antes con Atención al Cliente: info@vengaven.com

CHANGES: retiraremos el artículo que no se quiera y enviaremos una nueva talla o modelo sin coste para el cliente en el territorio peninsular de España y Portugal. We advise you to contact before by email para confirmar la existencia de la talla deseada. Solo asumiremos un cambio, el resto serán por cuenta del cliente. La diferenciaIt will be charged or paid as appropriate. Lead time can range between 48 to 72 hours since we confirm the operation. .

 The rest of the returns will be paid by the customer. The Balearic Islands Yes we will send you the size of the change, once received the couple to change. 

 The mailing address for returns outside Spain and peninsular Portugal is:

CHIC DREAMS SL 

 C / 60 Toledo Local 10

 28005 Madrid

 

7. protection of personal data

In compliance with that stipulated in the organic law 15/1999, of 13 December, of protection of data of a Personal nature, CHIC DREAMS SL informsto its customers that all personal information provided will be included in an automated file of personal data, created and maintained under the responsibility of CHIC DREAMS, SL.

The purpose of this file is to facilitate the processing of orders and send commercial offers in the future about products and services that may be of interest to our customers.

CHIC DREAMS, S.L. guarantees the security and confidentiality of the data provided. Thus, undertakes to comply with its obligation of secrecy of data of a personal nature and its duty to save them and take all necessary measures to avoid its alteration, loss, treatment or unauthorized use. Therefore, all the information about our customers will not be used for commercial purposes or will be ceded to third parties.

www.vengaven.com customers may at any time exercise the rights of access, straightenion, cancellation and opposition by writing to our e-mail address: vengaven@vengaven.com o a nuestra dirección postal:

CHIC DREAM SL

C / 60 Toledo Local 10

28005 Madrid

 

8. law and jurisdiction

The competent jurisdiction shall be the domicile of the party selling.

 

9 term and validity of the offer

The prices indicated under each product corresponds to the P.V.P. (public sale price) per unit. Prices are in euros.

In case of error in the price of the product, the company reserves the right to cancel the order and return the amount paid by the purchaser, as well as it undertakes to communicate via email. 

We reserve the right to remove any product from our website at any time and/or remove or modify any material or content. Although we will make it possible to process always all them orders, can have circumstances exceptionaluntil you force us to refuse the processing of an order after the order confirmation sent.

 

10 minors

We do not offer minors selling products. Our products for children can only be purchased by adults. In the event that you are under 18 years of age you can use mediation of the parent or person who exercises custody.